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AI agents for every instrument you've shipped.

AI-Support, AI-Commerce, and AI-Inspection in your brand, grounded in your documentation, live in weeks.

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A liquid chromatography pump stack with solvent bottles beside a mass spectrometer
  • Alarm E-214: reseat the flow sensor cradle. Hardware Manual §7.3.
  • Reordered 4 reagent kits for Lab 3. Arriving Friday.
  • Case opened with the support team.

Elevate your support, ordering, and inspections from email, phone, and PDFs to personalized agents.

The device page's Activity section: cycles per day and aborted cycles over 30 days for the sterilizer, with the service contract above and its documents below
A question answered on the phone, with numbered steps, a caution, and the citation to the manual revision and section

AssetConnect AI-Support

Resolve issues before they become tickets.

  • Nameplate scan, photo and video diagnosis
  • Instantly access instrument data, such as run history, logs, and telemetry
  • Answers from your manuals, cited to the page
  • Your expert on live video when it matters
  • Case sync to your CRM, conversation attached
Explore AI-Support

AssetConnect AI-Commerce Early access

Consumable orders without the e-commerce project.

  • Consumables and parts reordered in conversation
  • Recommends the right products and quantities per instrument
  • Customer-specific catalogs for easy reordering
  • Priced on the customer's contract, from your CRM
  • No storefront build, live in weeks
Explore AI-Commerce

AssetConnect AI-Inspection Early access

Inspections that arrive complete the first time.

  • Inspections completed on the technician's phone
  • Readings checked against your documented ranges, cited
  • Unusable photos, blank fields, skipped steps flagged on site
  • Clean submissions processed automatically
  • Exceptions routed to a reviewer, evidence attached
Explore AI-Inspection

Platform

The agentic platform for equipment OEMs.

How the AssetConnect AI platform worksOn the customer side, operators and users, buyers and purchasing, and technicians and engineers use one assistant on web, iOS, and Android. It holds three agents: a Support agent that gives cited answers from the OEM's manuals and opens a case when it can't resolve; an Order agent, in early access, that finds the right consumables and places the order or requests a quote; and an Inspection agent, in early access, that checks a technician's readings, photos, and steps against the manual before the form is submitted. A support case, an order or quote request, and an inspection report cross to the OEM side, where a Support ops agent triages and routes the case and drafts the reply, an Order desk agent (early access) checks compatibility and pricing and creates the quote or order, and a Field ops agent (early access) reviews flagged inspections and schedules follow-up service. They work with Salesforce CRM, the dealer or ERP system, and field service, kept in sync. Answers, confirmations, status, and follow-ups go back to the customer. Every agent reads one shared layer: manuals and service documentation, catalog and compatibility, installed base and history, accounts, pricing and contracts, and conversations, cases, and orders. It is cited, scoped to each manufacturer, and kept current.CUSTOMER SIDECustomer agentsOEM SIDEOEM’s agents and systemsOperators & users“How do I clear thisalarm?”Buyers &purchasing“Reorder for thequarter.”Technicians &engineers“Inspection due onunit 3.”ONE ASSISTANT · WEB, IOS, ANDROIDSupport agentCited answers from the OEM’s manuals,with photos and video read againstthem; opens a case when it can’tresolve.Order agentFinds the right consumables andquantities for the instrument; placesthe order or requests a quote.EARLY ACCESSInspection agentChecks the technician’s readings,photos and steps against the manualbefore the form is submitted.EARLY ACCESSsupport caseorder or quote requestinspection reportanswers, confirmation, status, follow-upsOEM OPERATIONS AGENTSSupport ops agentTriages the case with theconversation attached, routes it tothe right expert, drafts the reply.Order desk agentChecks compatibility and accountpricing, creates the quote or order,follows it to delivery.EARLY ACCESSField ops agentReviews flagged inspections,schedules follow-up service, turnsfindings into parts orders.EARLY ACCESSSalesforce CRMAccounts, cases, quotes, ordersDealer / ERPFulfillment, invoicingField serviceWork orders, visits, partskept in synckept in syncSHARED KNOWLEDGE AND CONTEXTOne layer every agent readsCited, tenant-scoped, kept current.Manuals & servicedocumentationCatalog &compatibilityInstalled base &historyAccounts, pricing &contractsConversations,cases & orders

Installed-base registry

Every instrument by model, serial, site, and software version. Registered from a nameplate scan or synced from Salesforce Assets.

Document intelligence

Manuals, guides, alarm codes, and release notes parsed by structure and tagged by model, market, language, and revision. Cited on every answer.

Salesforce-native

Accounts, contacts, assets, cases, products, price books, and discounts sync both ways. Orders land as quotes, opportunities, or orders. Your choice.

White-label apps

iOS, Android, and web under your brand and your own app-store developer account. SSO with your identity provider.

Regulatory profiles

A medical-device profile with strict hand-off rules, market-specific documentation, and traceability. An industrial profile without the ceremony. Per tenant.

API & MCP server

Every capability is callable from your own systems and from other AI agents, so AssetConnect AI fits the stack you have rather than replacing it.

Live pilot in weeks, not quarters.

Week 1 · Connect

Your Salesforce and your documents

Authorize the Salesforce connector, drop in manuals and product documentation, and watch the installed base and document index build themselves.

Weeks 2–3 · Configure

Brand, rules, and catalog

Apply your brand, choose the regulatory profile, review the compatibility map drafted from your documentation, and decide how orders enter Salesforce.

Week 4 · Launch

Pilot accounts go live

Apps publish under your developer account. A handful of accounts start resolving issues and placing orders. Measure, then roll out.

See AssetConnect AI on your own instruments.

Bring a product manual and we'll show AI-Support and AI-Commerce answering questions and drafting orders for your equipment. No ERP or Salesforce setup is needed for the demo.

Request a demo