AI agents for every instrument you've shipped.
AI-Support and AI-Commerce in your brand, grounded in your documentation, live in weeks.
- Alarm E-214: reseat the flow sensor cradle. Hardware Manual §7.3.
- Reordered 4 reagent kits for Lab 3. Arriving Friday.
- Case opened with the support team.
Elevate your support and ordering from email, phone, and PDFs to personalized agents.
AssetConnect AI-Support
Resolve issues before they become tickets.
Customers point their phone at the instrument and ask. The assistant answers from your manuals and documentation, cites the page, and brings in your expert over live video when it matters.
- Nameplate scan, photo and video diagnosis
- Every answer cited to your documentation
- Live expert hand-off and case sync to your CRM
AssetConnect AI-Commerce Early access
Consumable orders without the e-commerce project.
Customers reorder consumables and parts in conversation. The assistant knows what fits their instrument, prices it on their contract, and submits the quote or order into your CRM or ERP the way your team already works.
- Compatibility drawn from your own product documentation
- Account pricing and products from your CRM
- No storefront build, no new ERP integration
Platform
The agentic platform for equipment OEMs.
Installed-base registry
Every instrument by model, serial, site, and software version. Registered from a nameplate scan or synced from Salesforce Assets.
Document intelligence
Manuals, guides, alarm codes, and release notes parsed by structure and tagged by model, market, language, and revision. Cited on every answer.
Salesforce-native
Accounts, contacts, assets, cases, products, price books, and discounts sync both ways. Orders land as quotes, opportunities, or orders. Your choice.
White-label apps
iOS, Android, and web under your brand and your own app-store developer account. SSO with your identity provider.
Regulatory profiles
A medical-device profile with strict hand-off rules, market-specific documentation, and traceability. An industrial profile without the ceremony. Per tenant.
API & MCP server
Every capability is callable from your own systems and from other AI agents, so AssetConnect AI fits the stack you have rather than replacing it.
Live pilot in weeks, not quarters.
Week 1 · Connect
Your Salesforce and your documents
Authorize the Salesforce connector, drop in manuals and product documentation, and watch the installed base and document index build themselves.
Weeks 2–3 · Configure
Brand, rules, and catalog
Apply your brand, choose the regulatory profile, review the compatibility map drafted from your documentation, and decide how orders enter Salesforce.
Week 4 · Launch
Pilot accounts go live
Apps publish under your developer account. A handful of accounts start resolving issues and placing orders. Measure, then roll out.
See AssetConnect AI on your own instruments.
Bring a product manual and we'll show AI-Support and AI-Commerce answering questions and drafting orders for your equipment. No ERP or Salesforce setup is needed for the demo.